Patient Support Job Description
Working as our Patient Service Administrator, you will be part of a small, highly focused team providing an excellent patient telephone service by calling clients to book them in for their ultrasound appointments, ensuring medical files are up to date and referrals are loaded onto our systems. This is full time position, 37.5 hours a week working shifts between 08:00 - 19:00 Monday to Friday with alternate Saturdays. We are unable to offer this as a part-time role.
As our Patient Services Administrator, your main duties and responsibilities will be:
· Warm calling clients to book them in for their Ultrasound appointment at one of our many clinics across the country·
· You will use IT systems to link appointments to a patient's medical file and update our instructing parties with the relevant information
· You will work as part of a team, and will be responsible for booking as many patients as possible to fulfil targets to fill our clinic spaces
· You will be responsible for following up your administration tasks
· You will be responsible for loading referrals if appropriate training has been given
· You will require versatility and attention to detail to meet the demands of our differing instructing parties and contracts.
To be considered to this role, you should be able to demonstrate you have the following qualifications/experience:
· Able to work full time, Monday to Friday with alternative Saturdays
· Experience within an outbound call centre; desirable but not essential
· Experience of working in a fast-paced environment
· Experience with patient contacts via phone; desirable
· A proven ability to meet targets and deadlines
· A 'can do' attitude is essential
· Good IT Skills
· A flexible approach with an ability to adapt quickly to meet the demands of a busy environment
· An excellent telephone manner
· Conscientious with a meticulous approach to dealing with detail
· Ability to demonstrate empathy
· Basic knowledge of data protection and information security
· Self-starter: ability to use initiative and work with the minimum of supervision
· Ability to adapt to new systems and challenges and use initiative to gain new skills
· Good attendance record
Diagnostic World is a healthcare company which prides itself on delivering high-quality ultrasound scanning services in the local community on behalf of the NHS. Our clinics are run from GP practices and Hospitals nationally, offering more patient choice and flexibility around days and timings of appointments.
Please note - All appointments are subject to satisfactory references, DBS and occupational health clearance being obtained. The appointment is exempt from the provisions of Section 4(2) of the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation Act 1974 (Exemptions) Order 1975. Employees are not entitled therefore to withhold information about convictions which for other purposes are 'spent' under the provision of the Act, and in the event of employing any failure to disclose such convictions could result in the termination of employment. Any information given will be completely confidential and will be considered in relation to an application for positions to which the Order applies.
Diagnostic World prides itself on being an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, marriage and civil partnership, or pregnancy and maternity