About Your Scan

If your GP has informed you that you need a scan, and you have been refered to Diagnostic World your GP will have sent your scan referral to us in one of two ways:

Option 1 - NHS E-referral System

Your GP may send your referral to us via the NHS e-referral system. If your GP has referred you for your scan via NHS e-referrals you will be given a letter by your GP at that appointment containing a unique reference number called a URBN. In addition to the URBN your letter will provide you with a secret passcode and our telephone number.

You will need to phone our Patient Services Team on *Telephone 01329 552440 to register the referral - You will be asked for your URBN and the password during the call.

Please try and contact us as soon as possible following the receipt of your letter. Once your referral has been located on the system, we will send your referral for clinical triage. Once triage is complete we will give you a call back within 1-3 working days to arrange a convenient day and time for you to attend your test. If we are unable to contact you we will send you a letter asking you to contact us.

Option 2 - Email or Fax Referrals

Your GP may send your referral directly to us by Paper either by secure e mail or fax, if Diagnostic World receive your referral this way, we will contact you directly to arrange your appointment.

We will start to try to contact you within a day of receiving your referral from your GP, but to protect your confidentiality, we will not leave a message on your voice mail. Please if you see a call coming into your phone with the number 01329 552440 please take the call if you can, as we will be trying contact you to offer you your appointment options.

When we do speak with you, we will ask you to confirm your name and date of birth, so that we ensure we are talking to the correct person.
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To help us, please make sure that your contact details are up-to-date and accurate with your GP.

Depending on the type of scan that you have been referred for there may be some preparation required prior to the scan its self. This information is sent with your appointment letter.

An ultrasound examination of the pelvis can be done either externally or internally. Sometimes the pelvic organs are seen better with the use of an internal probe, the tip is inserted into the vagina after the bladder has been emptied. A sterile sheath is applied to the probe before insertion and jelly is applied to assist the introduction. The probe is inserted gently causing minimal discomfort.

If your appointment is likely to coincide with your period this does not affect the scan, but if you prefer not to have the scan during this time please telephone us on 01329 818114 to arrange an alternative date.

Please take your appointment letter with you to your appointment, please arrive at the clinic location approximately 10 minutes prior to your appointment. When you arrive, please go to the reception staff and let let them know that you have arrived - you cannot register using the electronic machine to let the Clinic know that you have arrived - you will need to speak to the receptionist. Once you have reported in for your arrival, you will be asked to take a seat in the appropriate waiting area for your scan, the clinical support worker managing the clinic will call your name when the Sonographer is ready to undertake your scan.